Privacy Statement

 

Information Collection and Use

YouNeverCall respects the privacy of the users of this Internet site and personal electronic communication generally.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  YouNeverCall collects information from our users at several different points on our website.

Personal information needed for orders

We request information from the user on our order form. Here a user must provide contact information (such as name, shipping address, and e-mail address) and certain personal financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. Certain other personal information (social security number, date of birth) is required by wireless carriers for credit approval and phone activation, and is provided to that company as part of order processing. We require your social security number so that the wireless carriers can approve your order.   When you enter your social security number on our order form, we encrypt it using 128 bit secure socket layer technology (SSL). 

In some instances, we may supply this personal information (social security number, date of birth) to an alternative credit provider. Aside from information as to whether a potential subscriber has been approved for credit, we do not have access to an applicant's credit information. Your credit information is used solely by our third party provider to approve your order. YouNeverCall, Inc. does not have access to this information at any time during the purchase process.

We require your email address in order to process and track your order. From time to time you will receive important information from us. If at any time you wish to unsubscribe from these emails, click “unsubscribe” at the bottom of the email, or email us at sales@younevercall.com.

We use an outside company to fulfill orders and  bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes. We do not share, sell, rent, or trade your personal information with these companies for any promotional purposes, only to fulfill your order. The information shared includes your name, address, phone number, and credit card number.

We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name.  We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.  We use persistent cookies on this site. . A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to track user preferences and for our shopping cart.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

Partnerships and Co-Branding

Our orders are processed and shipped by Simplexity. Personal information about your order is shared between YouNeverCall, Inc. and Simplexity in order to verify your credit, process  and ship your order, and address any customer service issues that may arise. This information must be shared in order to process all orders we receive.  Information shared includes your name, address, phone number, social security  and credit card number.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information. We will not share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Security 

This website takes every precaution to protect our users' information.  When users submit sensitive information via the website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'Browsing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job.  The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security at our website, you can send an email to info@YouNeverCall.com.

Changes in this privacy statement

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an email, this webpage, or a notice on our homepage. .  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.  We reserve the right to modify this statement at any time.

 Legal Disclosure

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may delete  it  by emailing our Customer Support at sales@younevercall.com or by contacting us by telephone or postal mail at the contact information listed below.

YouNeverCall, Inc. is a licensee of the TRUSTe Privacy Program.  TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices.  This privacy statement covers the Web site http://www.younevercall.com.  Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

 If you have questions or concerns regarding this statement, you should first contact Steve Shochet at info AT younevercall.com.  If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns

 Contact Information:

ORDERS: 1-866-774-9415

CUSTOMER SERVICE: 1-888-378-6509
Email Your Question: info@younevercall.com 

YouNeverCall Inc.  
5967 W 3rd Street #307
Los Angeles, CA 90034
Business Hours: 7AM - 7PM EST - We take online orders all the time!

 Last Updated on 3/06/2007